Introduction

At ACIG, we value the privacy of our customers and are committed to protecting their personal data in accordance with the Kingdom of Saudi Arabia's Personal Data Protection Law (PDPL) and other applicable data protection regulations. This Privacy Statement outlines our practices regarding the collection, use, and protection of personal data.

Data Collection

We collect personal data that you provide to us when you use our online services, visit our branches, or interact with us through various channels. This data may include, but is not limited to, your name, contact information, services details, service history, insurance related data and browsing behaviour.

Purpose of Data Processing

Your personal data is processed for specific purposes, including:

• To provide you with the services you request.
• To improve our offerings and your customer experience.
• To communicate with you regarding your account or transactions.
• To conduct market research and analysis.
• To comply with legal obligations and enforce our terms and conditions.

Consent

We obtain your consent before processing any personal data for purposes that require it under the PDPL. You have the right to withdraw your consent at any time.

Data Sharing and Disclosure

We do not share your personal data with third parties except as necessary to provide our services, legitimate purposes, comply with the law, or protect our rights. When we do share data, we ensure that appropriate safeguards are in place to protect your privacy.

Data Security

We implement technical and organizational measures to secure your personal data against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have rights concerning your personal data, including:

• The right to access and obtain a copy of your data.
• The right to request the correction of inaccurate data.
• The right to request the deletion of your data under certain conditions.
• The right to object to the processing of your data.
• The right to data portability.

Minors and Account Registration

We do not encourage minors to directly register for our platform. If you are under the age defined by applicable laws, please review this policy with your parent or guardian and use our services with their consent.

If we unintentionally collect a minor's personal data without verified parental consent, we will delete the data promptly. If you believe a minor has shared personal data without proper consent, please contact us immediately.

Contact Information

If you have any questions or concerns about our Privacy Statement or the handling of your personal data, please contact us at <data.privacy@acig.com.sa>.

Changes to the Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes and obtain your consent where required.